bije99 Privacy Policy

📋 1. Information We Collect

bije99 collects personal data from you in several ways: directly when you register and use the Platform, automatically through your device and browser as you interact with our services, and from third-party verification partners during the KYC process. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create a bije99 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Email address and mobile phone number registered in your name.
• Account username and encrypted password.
• Residential address (required for enhanced KYC verification at higher withdrawal thresholds).

1.2 Identity Verification (KYC) Data

To comply with our age verification and anti-money laundering obligations, we collect and process the following identity documents:

• Bangladesh National Identity (NID) card — front and back image.
• Passport (where NID is unavailable or for international players).
• A live selfie photograph taken at the time of KYC submission for liveness verification.
• Proof of address documentation (e.g., utility bill, bank statement dated within 3 months) for accounts requiring enhanced due diligence.

1.3 Financial and Payment Data

bije99 processes payment data to facilitate deposits and withdrawals. We record the following in connection with your transactions:

• Mobile banking account identifiers (e.g., bKash, Nagad, Rocket, or Upay account numbers registered in your name).
• Bank account details where bank transfer is selected as the payment method.
• Transaction reference numbers, amounts, timestamps, and currency (BDT ৳).
• Card type (Visa or Mastercard) and last four digits where card payments are used — full card numbers are never stored by bije99.

1.4 Technical and Usage Data

When you access bije99.net, our servers and analytics systems automatically collect the following technical data:

• IP address and approximate geographic location (country and city level).
• Device type, operating system, browser type, and browser language settings.
• Pages visited, time spent on each page, clickstream data, and session duration.
• Game play history, bet amounts, wager outcomes, and bonus redemption activity.
• Referral source (e.g., how you arrived at bije99.net).

🎯 2. How We Use Your Data

bije99 processes your personal data only for legitimate, clearly defined purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent or being required to do so by law.

2.1 Account Management and Service Delivery

The primary purpose for collecting your registration data is to create and maintain your bije99 account, authenticate your identity when you log in, process deposits and withdrawals in Bangladeshi Taka (৳), and provide access to our casino games and sports betting markets. Without this data, we cannot deliver the core service.

2.2 Identity Verification and Regulatory Compliance

Your KYC documents are used exclusively to verify that you are at least 18 years of age, that you are who you claim to be, and that your payment methods belong to you. This process is a legal requirement for responsible gaming platforms and forms part of our anti-money laundering (AML) compliance programme. KYC data is processed by trained personnel and is not accessible to general operations staff.

2.3 Fraud Prevention and Security Monitoring

Technical and behavioural data is used by our automated fraud detection and security monitoring systems to identify suspicious account activity, detect the use of prohibited tools such as bots or VPNs, prevent multi-account abuse, and flag potentially fraudulent payment transactions. This processing is essential to protecting all users on the bije99 platform.

2.4 Responsible Gaming Monitoring

bije99 analyses player behaviour data — including bet frequency, session duration, deposit patterns, and loss history — to identify early indicators of problem gambling. Where our systems or support team identify a player who may be at risk, we may reach out proactively to offer responsible gaming tools such as deposit limits, time-out periods, or self-exclusion. This use of your data is in your direct interest and is a core part of our duty of care as a platform.

2.5 Communications and Marketing

We use your contact details (email address and phone number) to send you:

• Transactional messages: deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates. These are sent regardless of your marketing preferences as they relate to your account activity.
• Promotional communications: bonus offers, seasonal promotions (Eid, Pohela Boishakh, BPL cricket season), and new game announcements — but only where you have opted in to receive such communications at registration or via your account settings.

You may opt out of promotional communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing does not affect your receipt of transactional messages.

🤝 3. Data Sharing & Disclosure

bije99 does not sell, rent, lease, or otherwise commercially exploit your personal data to unaffiliated third parties. Your information is shared only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers and Technology Partners

We share data with trusted third-party service providers who assist us in operating the bije99 platform. These include:

• KYC and Identity Verification Providers: Third-party identity verification services that process your NID or passport image and selfie to confirm your identity. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than completing the verification requested by bije99.
• Payment Processing Partners: Mobile banking gateways (bKash, Nagad, Rocket, Upay) and card processing networks (Visa, Mastercard) receive only the transactional data required to execute your deposit or withdrawal. bije99 does not share your full account profile with payment providers.
• Game Studio Providers: Game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive a pseudonymous player identifier to manage your game session and calculate outcomes. They do not receive your name, NID, or payment details.
• Analytics and Security Platforms: We use server-side analytics tools and fraud detection systems that process technical and behavioural data to maintain platform performance and security. These tools operate under data processing agreements aligned with applicable privacy standards.

3.2 Legal and Regulatory Disclosure

bije99 may disclose your personal data to competent legal authorities, law enforcement agencies, or regulatory bodies where we are required to do so by law, court order, or lawful government request. Any such disclosure will be limited to the specific data requested and will be documented in our internal compliance records.

3.3 Business Transfers

In the event that bije99 undergoes a merger, acquisition, or sale of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via email and via a prominent notice on bije99.net, and you will retain all rights over your data under this Privacy Policy or any replacement policy adopted by the new entity.

🍪 4. Cookies & Tracking Technologies

bije99.net uses cookies and similar technologies to keep the platform functioning correctly, to maintain your logged-in session, and to understand how users navigate the site so we can improve the experience over time. This section explains every category of tracking technology we use and why.

4.1 Strictly Necessary Cookies

These cookies are essential for the bije99 platform to operate. Without them, you would not be able to log in, maintain a session, or place bets. They include:

• Session authentication tokens that keep you logged in across page navigation.
• CSRF (Cross-Site Request Forgery) protection tokens that prevent malicious third-party request injection.
• Load-balancing cookies that route your connection to the appropriate server for optimal performance.

These cookies cannot be disabled without breaking core platform functionality. They expire at the end of your browser session or after a defined inactivity timeout.

4.2 Performance and Analytics Cookies

bije99 uses server-side analytics to understand aggregate traffic patterns, identify slow-loading pages, and monitor error rates. Analytics data is processed in aggregate and is not linked back to individual user identities for reporting purposes. We do not use Google Analytics or any third-party JavaScript analytics library that sends your browsing data to external servers.

4.3 Preference Cookies

These cookies store your stated preferences such as your preferred language setting, notification preferences, and display options within the platform. They improve your experience by ensuring you do not have to re-configure your settings every time you visit.

4.4 What We Do Not Use

bije99 does not use:

• Third-party advertising or retargeting cookies.
• Social media tracking pixels (Facebook Pixel, Twitter Pixel, etc.).
• Fingerprinting scripts designed to track your behaviour across other websites.
• Persistent cross-site tracking technologies of any kind.

🔐 5. Data Security & Storage

bije99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, and disclosure.

5.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All data in transit between your device and bije99 servers is encrypted using industry-standard TLS 1.2 or higher.
• Encrypted Data Storage: Sensitive fields including passwords, NID data, and payment identifiers are stored using strong cryptographic hashing and encryption algorithms at rest.
• Access Controls: Access to personal data within bije99's internal systems is governed by role-based access controls. Only staff members with a legitimate operational need to access specific data categories are authorised to do so.
• Two-Factor Authentication (2FA): All internal bije99 staff accounts with access to player data require 2FA. We also offer 2FA to all registered players for their own account security.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by independent third-party security professionals.

5.2 Data Storage Location

bije99 stores player data on secure servers. Data associated with Bangladeshi player accounts, including KYC documents and transaction records, is handled with the same security standards regardless of the physical server location. All data processing partners are contractually bound to apply equivalent security standards.

5.3 Data Breach Response

In the unlikely event of a data security breach that affects your personal information, bije99 will notify affected users by email within 72 hours of becoming aware of the breach. The notification will describe the nature of the data affected, the steps bije99 has taken to contain the breach, and the actions we recommend you take to protect your account. We maintain a documented incident response plan for this purpose.

👤 6. Your Privacy Rights

As a registered user of bije99, you hold the following rights over your personal data. These rights apply regardless of whether you are currently an active player or a former account holder whose data is retained within our defined retention period.

• Right of Access: You may request a copy of all personal data that bije99 holds about you at any time. We will provide this in a readable format within 5 business days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as phone number updates) can be made directly in your account settings. More significant corrections (such as name changes following a legal name change) require supporting documentation.
• Right to Erasure: You may request that bije99 delete your personal data. We will comply with erasure requests where the data is no longer necessary for its original purpose and no legal obligation requires us to retain it. Note that KYC records and transaction histories are subject to mandatory retention periods under anti-money laundering regulations and cannot be erased on request during that period.
• Right to Restriction: You may request that bije99 restrict the processing of your data while a dispute regarding its accuracy or our lawful basis for processing is under review.
• Right to Data Portability: You may request an export of your account data (registration details, transaction history, game play history) in a structured, machine-readable format (e.g., CSV or JSON). This export will be provided within 10 business days.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests grounds, in which case we will review the processing and cease it unless we can demonstrate compelling legitimate grounds that override your interests.

🗄️ 7. Data Retention Policy

bije99 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy or as required by applicable legal and regulatory obligations. Once the applicable retention period expires, your data is securely deleted from active systems or, where full deletion is not immediately practicable, anonymised so that it can no longer be associated with you as an individual.

At the end of each retention period, data deletion is carried out through our automated data lifecycle management system. Deletion logs are maintained internally for audit purposes but do not contain the deleted data itself. Anonymised, aggregated statistical data (such as total transaction volumes or game popularity metrics) that cannot be linked to any individual user is retained indefinitely for business analytics purposes.

📬 8. Policy Updates & Contact

bije99 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, technological developments, regulatory requirements, or feedback from our user community. The effective date displayed at the top of this page will be updated whenever a new version is published.

8.1 Notification of Material Changes

Where a change to this Privacy Policy materially affects how we process your personal data — for example, by adding a new category of data collection, introducing a new third-party data processor, or changing our data retention periods — we will notify all registered users by email at least 14 days before the change takes effect. Continued use of the bije99 platform after that notice period constitutes acceptance of the updated policy.

8.2 Minor Updates

Corrections of typographical errors, clarifications of existing wording, or structural reformatting that does not change the substantive meaning of any provision will not trigger a user notification. The effective date will still be updated to reflect the revision, and the latest version will always be available at bije99.net/privacy-policy.

8.3 Contact for Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to report a concern about how your personal data is being handled, please contact our data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via bije99.net
• Support Hours: 9am – 12am BST (UTC+6)